SOS K9 Training Terms & Conditions

By making a booking (via WhatsApp, text, call, email, online or social media messaging) you are deemed to have read, understood, and accepted our terms and conditions. Completion of the booking process is acceptance of our terms and conditions for your contract with SOS K9 Training.

1-2-1 Training consultations:

121 Training Consultation: Free zoom consultation or WhatsApp. (This is for a specific problem you want to correct i.e. recall, pulling on leash, barking etc) then we put a plan together, give you a rough number of sessions needed, you book sessions, and we go from there.

If we are dealing with multiple dogs at one time, there may occur additional fees or sessions and will be discussed before payment.

A further added fee for an added dog to session. (i.e. training 2 dogs in one household)

If its pack training 3 or more dogs then there may be added fees.

Following your 121 consultation you will be emailed a report of observations and training suggestions as a optional add on at £10 per session. This includes full ongoing phone and email support once sessions are booked.

Behavioural Training Consultations:

The first session booked is a consultation but we advise and take control right away if the situation calls for it.

These problems may include Food aggression, lunging on leash, nipping, or biting or bullying /aggressive behaviour towards children.

What we do at a behavioural consultation helps to identify the underlying motivation for any unwanted behaviour. Training suggestions will be devised for your needs based on my behavioural diagnosis, and specific to your requirements to help you manage and modify this behaviour. Behavioural issues are often complex having taken time to develop, therefore before proceeding it is necessary to have a consultation in the natural environment to observe the behaviour, so we can strategize and tailored our programme to you.

This is £35.00 per session and a optional PDF add on of £10.00 per session which is advised.

Must be paid at least 48hrs before session is due to start.

Puppy Academy

This is 6 classes over 6 weeks (1 class per week). These are small groups with limited spaces so once booked payment must be made to secure the classes, Puppy Academy should be paid in full within 24hours from your spot being reserved. There is a graduation at the end of the final class where dogs will receive their certificates and have their picture taken for social media. Please advise us if you DO NOT agree to this material being used for this purpose.

This is £75.00 per pup for the whole course and must be paid 1 week before the course starts.

Virtual Training

Virtual training is 40mins per session at £15 per session, package sessions available at £60 for 5 sessions. All payments must be made no later than 24hrs before virtual session is due to start. This is done via zoom or WhatsApp and available to work around you.

 

Behavioural Packages

These programmes are designed for each individual dogs and their situations. This is a one-off payment for the package, it’s good for separation anxiety, nipping, lead pulling, crate training, changes in dog behaviour. Phone support is 1hour worth of calls for the course of the programme. Fees of £100 and/or £150 must be paid withing 24hrs of the visit.

Further Information:

The appointment will take place at your home or at a suitable, agreed location, depending on the nature of the training.

All appointments are confirmed once your payment has been received, whether this be by booking online or WhatsApp or email.

If you are paying by cash, payment for courses or 121 packages must be paid for in full when booked. If you are having single 121 sessions, then cash payment must be made at the beginning of the session upon the trainer’s arrival.

Cancelled appointments with less than the notice period will incur a cancellation charge of £5.00.

Children are encouraged to get involved sessions and come to classes if they are well behaved and do not disturb the training.

You may be asked to provide video footage of your pet’s behaviour on a day-to-day basis as this can aid the consultation process, as it is possible your pet will not perform certain behaviours during my visit. It is not necessary to provoke your pet into performing the problem behaviour, as I do not need to see the full extent of the behaviour to treat it.

Any follow-up visits, should they be required, will be charged accordingly and you will be advised in advance to the cost.

Bookings, Payments & Cancellations:

Payment is cash, bank to bank or through our card machine.

Under the Consumer Rights Act you may cancel your purchase within a period of 7 working days beginning the moment you place your order. However, there is no right of cancellation where the 1-2-1 consultation or behaviour training consultation begins within this 7-day period.

There will be no right to cancel or receive a refund for any service following the 7 days after making the order.

Cancellations must be made by email or WhatsApp within the correct time-frame.

Puppy Academy should be paid in full within 24hours from your spot being reserved. Due to these being limited spaces once payment is made you can only receive a refund 7 days before the first-class date. If you are unable to attend a class you cannot get a refund or have a ‘make up’ class, its essential for you and your dog’s benefit you attend every class. These are limited spaces and need to be secured prior to the first class.

We are unable to refund any training sessions fees once the session has commenced. Any refund will incur a £10.00 administration fee. No refunds are given for non-attendance to a session.

We can reschedule any appointment if we are given 24hours notice so as not to occur late cancellation fees to you.

Refunds for home visits cannot be given unless the animal has been re-homed or no longer in the owner's possession.  

Behaviour consultation home visits that are outside of The Great Yarmouth area will be subject to an additional fee. Normally between £5.00 and £10.00.

Norfolk & Suffolk Animal Trust

We Offer our services to the Norfolk & Suffolk animal trust in Great Yarmouth. If you have rescued a dog or dogs from here and would like training, we offer free PDFs on 121 sessions and a 5% discount when you pre book and pay for 5 or more 121 sessions as a package deal.

Disclaimer:

Animal aggression can cause injury, including fatal injury, to other animals and people. Treatment for aggression is not a guarantee of success and modifying behaviour does not assure that the aggression will be successfully controlled. It is the responsibility of the owner to ensure that their pet does not harm in the future. Precautions may involve, but are not limited to, keeping a dog on lead, the use of muzzle, informing others of the dog’s aggressive tendencies, not mixing with certain types of people or other dogs, or confinement behind fencing and doors. Owners must always remain responsible for their dogs and are advised they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog, to property, or to a third party. It is strongly recommended that your dog is insured for third party liability with or without vet cover.

Once training is complete it is on you as the owner to keep up the training and advice given otherwise your dog may fall into bad habits and behaviours which we cannot be held responsible for.

We offer a 10-day free support to anyone who has completed 121 sessions and classes via email, text, call and WhatsApp whatever is easiest.

While no guarantee can be made regarding individual results achieved by attending and/or participating in training classes, sessions, programs or packages, SOS K9 Training can guarantee the service that you receive. Results depend upon many factors, including (but not limited to); the dog’s behaviour, breed or characteristics, the dog’s previous history, effective management, the Client’s training ability and the Client’s commitment.

By enrolling a dog in Training with SOS K9 Training, the client is deemed to have read and accepted the Training Policy. If a client, at any time, is found to break any clauses in the Training Policy, SOS K9 Training reserves the right to cancel any classes, sessions, programs or packages without refund.

The Client takes full responsibility for their dog/s behaviour at all times, including when off-lead and in public spaces.

To ensure a safe and responsible dynamic, Females in season generally cannot attend classes or group program/s for at least 4 weeks. Where an online class is available, SOS K9 Training will ensure that females in season are able to attend online to avoid disruption to training.

The Client agrees that SOS K9 Training cannot be held liable for accident, death or injury to their dog during training sessions, classes or programs.

 

Please Note we are fully Qualified, insured and Pet first aid trained. Feel free to check out our credentials we advertise them on our social medias and website as we are proud of our achievements so feel free to ask to see them.

 

Our details

Junior Campbell – Behaviorist &  Trainer 

07516 927849 – Text, Call, WhatsApp

Email: Sosk9training@hotmail.com

or

info@sosk9training.co.uk

 

Bank Details:

Nationwide Bank

Mr J J Campbell

Sort Code: 07 08 06

Account Number: 02904664

Reference: Training or workshop or academy.

Many Thanks

 

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Immediate areas covered are:

Gorleston on sea – Great Yarmouth – Bradwell – Caister

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